Terms & Conditions

1. Services

• Visa application assistance
• Travel-related services
• Immigration support services
• Tourism-related assistance

We act as a travel and visa processing service provider and intermediary between applicants and relevant immigration authorities. Visa approval decisions are made solely by the respective government or immigration authority.

2. Applicant Responsibility

• Providing accurate information
• Submitting valid documents
• Ensuring passport validity
• Meeting destination country requirements
• Responding to requests for additional documents

Providing false, incomplete, or misleading information may result in delays, rejection, cancellation of applications, or additional fees.

3. Visa Approval & Processing

• VEEZO does not guarantee visa approval, specific processing times, or entry approval at immigration checkpoints.
• Processing times displayed on the website are estimates only and may vary depending on immigration authorities, nationality, public holidays, security checks, and additional document requests.
• Final approval remains at the discretion of the relevant immigration authority.

4. Fees & Payments

• All service fees, visa fees, government charges, and processing fees displayed on the website are subject to change without prior notice.
• Payments made through the platform are generally non-refundable once the application has been submitted, documents have been processed, or government processing has started.
• Refund eligibility depends on the specific case and processing stage.

5. Refund Policy

• Refunds may not be available in cases including visa rejection by authorities, incorrect information provided by applicant, failure to provide required documents, change of travel plans, or delayed processing outside our control.
• If a refund is approved, processing times may vary depending on payment providers and banking systems.

6. Application Review

• VEEZO reserves the right to request additional documents, reject incomplete submissions, cancel suspicious or fraudulent applications, and refuse service where necessary for legal or compliance reasons.

7. User Accounts

• Users are responsible for maintaining accurate account information, confidentiality of login access, and security of OTP/email access.
• Users must immediately notify us of any unauthorized account activity.

8. Communication

• By using VEEZO services, users agree to receive application updates, payment reminders, OTP verification emails, and service-related communications.
• Communication may occur via email, WhatsApp, SMS, or phone call.

9. Limitation of Liability

• VEEZO shall not be liable for visa refusals, immigration decisions, airline decisions, entry denial by border authorities, delays caused by government authorities, losses resulting from incorrect applicant information, or technical interruptions beyond reasonable control.
• Our liability is limited to the amount paid directly for the service in question where legally applicable.

10. Third-Party Services

• The platform may integrate with payment gateways, email services, immigration systems, and hotel or travel providers.
• VEEZO is not responsible for interruptions or issues caused by third-party systems.

11. Intellectual Property

• All website content including branding, logos, design, text, graphics, and software belongs to VEEZO and may not be copied, reproduced, or used without written permission.

12. Prohibited Use

• Users may not submit fraudulent applications, upload fake documents, attempt unauthorized access, use automated abuse systems, or disrupt platform operations.
• Legal action may be taken where necessary.

13. Privacy

• Use of the platform is also governed by our Privacy Policy.

14. Changes to Terms

• VEEZO reserves the right to modify these Terms & Conditions at any time without prior notice.
• Updated versions will be published on the website.

15. Governing Law

• These Terms & Conditions are governed by the laws of the United Arab Emirates and applicable regulations of Dubai.